Investment in Supply Chain Technologies to Increase Dramatically in 2019 as Hiring Qualified Workers Continues to Be Biggest Challenge

Investment in Supply Chain Technologies to Increase Dramatically in 2019 as Hiring Qualified Workers Continues to Be Biggest Challenge

MHI supply chain technologies

MHI presented the sixth in a series of MHI Annual Industry Reports developed in collaboration with Deloitte Consulting LLP at ProMat 2019.

Chicago, IL – MHI has released the sixth in a series of MHI Annual Industry Reports developed in collaboration with Deloitte Consulting LLP. The 2019 MHI Annual Industry Report, titled “Elevating Supply Chain Digital Consciousness” provides new insights into trends and technologies that are having a dramatic business impact on supply chains and the people who run them.

Eight out of ten survey respondents believe digital supply chains will be the predominant model within just five years. The survey results also suggest that investment in supply chain innovation is at a critical inflection point, with a trend of declining investment from 2015 to 2018 being more than countered by a 95% increase in projected spending for 2019.

  • 57% of respondents are planning new technology investments totaling more than $1 million over the next two years (up 10% over last year’s survey)
  • 34% plan to spend more than $5 million
  • 22% plan to spend more than $10 million.

Manufacturing and supply chain professionals are facing many challenges but, according to the report, the top one continues to be hiring qualified workers (65 percent).

This year’s report provides updates on the innovative technologies MHI predicted would have the most potential to transform supply chains. The report also covers the potential of these technologies to disrupt the industry as well as their adoption rates and common barriers to adoption. The eleven technologies covered in the report are:

  • Blockchain
  • Robotics and automation
  • Predictive analytics
  • Internet of Things
  • Artificial Intelligence
  • Driverless vehicles and drones
  • Wearable and mobile technology
  • Inventory and network optimization
  • Sensors and automatic identification
  • Cloud computing and storage
  • 3D printing

These eleven technologies work together to create next-generation supply chains that can meet these challenges because they are digital, on-demand and always-on.

“The pace of supply chain innovation over the six years of our survey is truly astounding, creating real and measurable competitive advantage for early adopters,” said George Prest, CEO of MHI. “With supply chain complexity showing no signs of slowing, the risk of inaction is only growing. Leading manufacturing and supply chain executives agree that technology is the key to future success.”

Potential to disrupt and create competitive advantage

The top technologies respondents say can be a source of either disruption or competitive advantage are:

  • Robotics and automation (64 percent)
  • Predictive analytics (59 percent)
  • Artificial Intelligence (55 percent)
  • The Internet-of-Things (IoT) (52 percent)
  • Driverless vehicles & drones (51 percent)

Adoption Rates

Cloud computing and storage has the highest current adoption rate (56%). Adoption is expected to grow to 79% over the next two years, and to 91% over the next five years.

Over the next five years, Predictive Analytics is expected to reach an 87 percent adoption rate, followed by IoT at 80 percent, Robotics and Automation at 72 percent, Artificial Intelligence at 55 percent and Driverless Vehicles and Drones at 51 percent.

Top Barriers to Adoption

The top three barriers to adoption of these technologies are:

  • Tackling the supply chain skills gap and workforce shortage (65%)
  • Customer Demands for lower prices (56%)
  • Customer demands for faster responses times (54%)

Supply Chain Talent Gap

A highly-skilled and increasingly digital supply chain workforce is needed to implement these technologies. This has been a theme in all six annual reports and the talent gap is growing as the adoption of these technologies increases.

The top critical skills needed to compete in the next-generation supply chain according to the survey and consistent with previous years; analytics/modeling/visualization (40%), strategic problem solving (37%) and general business acumen and cross-functional knowledge (31%).

Four Stages of Digital Adoption and the Supply Chain Digital Consciousness Index (DCI)

It is clear that data and technology will empower supply chains in the future, but it’s not a single technology-it will be a combination of the 11 highlighted in the survey.

The report defines a pyramid of digital adoption that has four technology stages, starting with the collection of data through digital connectivity, and then moving up the pyramid to generate increasing supply chain value and insights from that base data through automation, advanced analytics, and ultimately artificial intelligence.

The report includes a Supply Chain Digital Consciousness framework, developed by MHI and Deloitte, to help organizations assess their digital mindset and gauge their progress on the journey to becoming more digitally conscious.

The Supply Chain Digital Consciousness framework characterizes a supply chain on four levels of awareness – from dormant to elevated – and across five digital categories
The five digital categories span all dimensions of supply chains, from leadership, talent development and workplace culture, to technology and innovation adoption, to customer experience.

This framework can help companies understand their current level of digital adoption and then identify gaps and next steps to boost digital consciousness and supply chain performance.

Within this framework, the report includes an assessment tool companies can use to measure where they are on their digital adoption journey via a Supply Chain Digital Consciousness Index (DCI).

The Supply Chain DCI measures progress regarding the five digital categories:

  • Leadership
  • Innovation/Technology
  • Customer Engagement
  • Talent
  • Workplace Environment

The Supply Chain DCI quantifies the current level of supply chain digital consciousness, as well as measuring progress made toward the desired end-state. It helps firms determine the current state of their digital consciousness, determine and prioritize gaps in order to develop a comprehensive strategy for digital consciousness that meets their unique business goals.

“Leading companies are elevating their ‘supply chain digital consciousness’ to drive the kind of innovation that enables them to gain competitive advantage and thrive in today’s always-on economy,” said Prest.

The report also provides real-world case studies of digital supply chain technologies and recommendations for leaders for developing strategies to implement these innovations.
“As digital capability fuels customer expectations to unprecedented heights, NextGen supply chains must be proactive, predictive and prescriptive, with all of its links interconnected and synchronized to the same drum beat of consumer demand,” said Scott Sopher, principal, and leader of the global supply chain practice at Deloitte Consulting LLP.

“As the pace of supply chain innovation escalates, so does the price of inaction. Leaders will outpace their competitors faster than ever,” added Prest.

The findings in this report are based on survey responses from over 1,000 manufacturing and supply chain industry leaders from a wide range of industries. Sixty percent of respondents hold executive-level positions such as CEO, Vice President, General Manager, or Department Head. Participating companies range in size from small to large, with 59 percent reporting annual sales in excess of $100 million, and 10 percent reporting annual sales of $10 billion or more.

Download the complete report at mhi.org/publications/report.

Zebra Introduces Flagship MC9300 Mobile Computer Ideal for On-Demand Economy

Zebra Technologies Corporation, an innovator at the edge of the enterprise with solutions and partners that enable businesses to gain a performance edge, today announced the ultra-rugged Android™-based MC9300 mobile computerTC8300 touch computer and ATR7000 RTLS reader. As the next evolution of the MC9000 series, the world’s best-selling enterprise-class mobile computer, the MC9300 enables businesses to modernize their mobile solutions to keep up with the growing demands of e-commerce while shortening training time, improving fulfillment speed and accuracy and increasing productivity by as much as 10 percent compared to competing devices.

Designed to give a performance edge to those on the front lines of business in warehousesmanufacturinglogistics and back-of-store retail environments, the MC9300 is ideal for inventory management, receiving/put-away, returns processing, cross docking, quality control, parts tracking and price audit applications. Its advanced scanning technology can read direct part marks (DPM), dot peen and laser-etched barcodes and quickly capture 1D or 2D barcodes in virtually any condition and from three inches to as far as 70 feet, providing the flexibility to scan items in small bins or pallets on the uppermost warehouse racks. In addition, the MC9300’s PowerPrecision™+ 7000mAh battery delivers the most battery power in its class, maximizing worker efficiency and productivity by reducing downtime.

The MC9300 is Zebra’s most powerful handheld platform and the most rugged device in its class. It is also virtually water-, drop-, dust- and tumble-proof. For challenging cold-storage environments, one MC9300 model features a system of heaters and a freezer-rated battery for frost-free operations. A Class 1 Division 2 (C1D2) model for use in hazardous locations is also available.

“With more than 3.2 million MC9000 mobile computers sold since 2003, Zebra took its best-selling and most trusted enterprise-class mobile computer and made it better by providing businesses with an easy migration path from Windows to Android,” said Joe White, Vice President and General Manager, Enterprise Mobile Computing, Zebra Technologies. “We improved the ergonomics and added more than 20 new features to enhance application and accessory performance, user comfort, ease of use, ruggedness, data capture flexibility and device management.”

BUILDING ON THE HERITAGE OF THE MC9000 SERIES

The MC9300 has a familiar and well-recognized design, improved performance supported by the Android operating system (OS), physical keyboards and a full touch screen. The MC9300 mobile computer features a 4.3-inch touch screen protected by ultra-strong Gorilla Glass™ and a choice of six keypads offering flexibility to run a diverse set of business applications that leverage both input methods. The device includes the latest Qualcomm™ chipset that supports an extensible platform for application development and assures a minimum of two Android OS upgrades for a significantly lower total cost of ownership (TCO). It also has an optional front and back camera to capture highly detailed photos and videos to document proof of condition and proof of compliance.

As Microsoft prepares to end support for existing Windows® Embedded Handheld/CE 7 devices in 2020 and 2021 respectively, the MC9300 provides the best path to transition from legacy Windows OS to Android. The MC9300 also comes pre-loaded with a Terminal Emulation (TE) application designed to take advantage of the graphical capabilities of the device while easily supporting traditional “green screen” use for seamless migration and reduced deployment times.

The MC9300 is available with Zebra’s Mobility DNA™ suite of end-user applications, application development tools and utilities that transform Android into an enterprise-ready OS. This allows businesses to maximize the return on investment of their Zebra mobile devices by increasing worker productivity, simplifying management, strengthening security and reducing training and adoption time. With a Zebra OneCare® contract, businesses can leverage Zebra’s LifeGuard™ for Android software security solution that provides predictable security/patch updates that match enterprise hardware lifecycles, simplifies OS transitions and extends the life of mobile investments.

Based on Zebra’s commitment to sustainability, the rugged MC9300 was designed to maintain its reliability through longer component lifecycles, longer lasting batteries as well as its survivability, availability, and support over many years. With the objective to re-use rather than to replace, the MC9300 is backward-compatible with existing charging infrastructure via an adapter reducing electronic waste.

ALSO ANNOUNCING THE NEW TC8300 TOUCH COMPUTER AND ATR7000 RTLS READER

Leveraging the same innovative design and form factor as the TC8000 to reduce muscle effort and increase productivity, the TC8300 is optimized for picking and new augmented reality (AR)-based applications. It also uses the same Qualcomm chipset as the MC9300 for an extended lifecycle and is available with the Mobility DNA software suite and LifeGuard for Android support as well as DPM capabilities.

Designed for asset tracking applications in warehouses, manufacturing plants and other large indoor facilities, the new ATR7000 RTLS reader identifies and analyzes the coordinates of all passive RFID tags in its coverage area, providing real-time visibility into the pinpoint location of all tagged assets. With the ATR7000, businesses can see where inventory, forklifts, equipment and even workers are located, if they are on the move and in which direction they are moving helping improve workforce productivity and operational efficiency. The ATR7000 is easy to configure and install and covers up to double the area of competitive readers, effectively cutting the number of readers and hardware costs in half and making it ideal to cover everything from a single dock door to every inch of a warehouse or manufacturing plant.

KEY TAKEAWAYS

  • The new MC9300 is an evolution of the world’s best-selling enterprise-class mobile computer enabling businesses to modernize their mobile solutions to deliver on the growing demands of e-commerce while reducing training, improving fulfillment accuracy and increasing productivity by 10 percent compared to competitive devices.
  • The MC9300 provides the best path to transition from legacy Windows OS to Android offering the Mobility DNA software suite, LifeGuard for Android for extended security support and a pre-loaded TE app to support “green screen” apps for seamless migration and reduced deployment times.
  • Zebra also announced the new TC8300 touch computer and ATR7000 RTLS reader providing companies with a performance edge through improved worker productivity and increased real-time visibility into business operations in industrial environments.

 

Adrian’s Safety Solutions Adds Modular Pallet Rack Safety Netting to the Innovative Pallet Rack Safety Line

Adrian pallet rack netting

KNOXVILLE, Tenn.  – Adrian’s Safety Solutions is pleased to announce the launch of their new Modular Pallet Rack Safety Netting. The latest addition to their pallet rack safety line is designed for walkway and work area product fall protection. The modular design allows for overlapping or tiling, so any space can be easily protected right out of the box.

Modular Safety Netting keeps loose items or cartons from falling into a workspace or aisleway. Like all Pallet Rack Safety products from Adrian’s Safety Solutions, the Modular Safety Netting is designed to be installed easily and quickly without retrofitting, tools, or long periods of downtime needed for complicated installation. This new industrial netting will be manufactured with the same premium hardware connectors that Adrian’s uses in their existing no-tools-needed products including the Rack Safety Strap and Rack Safety Net. In addition, optional carabiner hardware assemblies are available for even more protection, depending on your application.

“We are really excited to bring the new Modular Safety Netting to market,” says Steve Dew, President of Adrian’s Safety Solutions. “Initial reactions from our material handling partners have been overwhelmingly positive, with most saying that this product is an impressive and simple solution to offer to warehouse users who have items that could fall into an area where people could be working or walking.”

About Adrian’s Safety Solutions

Headquartered in Knoxville, Tenn., Adrian’s Safety Solutions is a division of Adrian’s, Inc. Its mission is to make the workplace safer by engineering affordable solutions that center on safety and simplicity of use, always with the end user in mind. For more information about Adrian’s Safety Solutions, visit www.adrianssafetysolutions.com.

Steel King Highlights SK2000® Closed Tube Roll-Form Pallet Rack Systems at ProMat 2019

Steel King SK2000 racking

Steel King Industries, Inc., a leading manufacturer of material handling products and systems for improving operational efficiency, will be highlighting its SK2000 closed tube roll-form rack systems at ProMat 2019, to be held April 8-11, 2019 at McCormick Place, Chicago, Illinois. Visit Booth # S2434 to talk with experts about the SK2000 product line, which offers the strength and durability to provide the framework for multi-level pick module/distribution centers. The SK2000 line is ideal for a wide range of warehouse applications and markets, including food and beverage, retail, agriculture, and automotive.

Steel King works with customers to analyze their unique pallet racking needs and customize each SK2000 rack system configuration to meet operational goals. In addition to providing the rack system, Steel King offers engineering services to ensure the system works with conveyor and robotic systems.

Featuring a fully welded tubular upright, the SK2000 racks on display offer superior impact resistance over open-back style uprights. Use of roll-form steel makes the SK2000 cost-effective for small storage applications. The strength of the SK2000’s closed tube beams and upright rack frames make each rack system safer and more functional. Independent engineering tests have confirmed that SK2000 pallet racking has 250 percent greater frontal impact strength, 68 percent greater side impact resistance, and 44 times greater torsional strength (resistance to twisting) than the open-back column style.

SK2000 columns have a unique 90 degree bend and no corner holes. The SK2000 is a boltless rack system with teardrop connections and auto-engaging safety locks, so it can be assembled without tools. Easy, boltless assembly of the system enables more flexibility for any future adjustments. Columns are available in multiple sizes and thicknesses according to application needs. The system’s braces and step beams are made from the same high strength closed tubing as the columns and are available in many profiles and lengths. Bracing is secured with full fillet weld, which in many cases is four times more weld than competing rack systems.

Steel King also offers additional safety and durability accessories for the SK2000 rack systems, including factory-installed column core inserts that can stand up to demanding applications with frequent forklift loading and unloading.

For more information about Steel King and the SK2000 closed-tube roll form rack system, visit: https://www.steelking.com/products/pallet-rack-boltless-closed-tube/.

Hänel Launches Hands-Free Augmented Reality Device for Use with Automated Vertical Storage

Hänel Storage Systems, a leader in the manufacture and integration of automated vertical storage units, is pleased to announce Augmented Reality (AR) features for use in conjunction with its storage systems. Through the use of wireless “data eyeglasses” and Pick-by-Voice, a Hänel Lean-Lift Vertical Lift Module (VLM) can be operated hands-free, without the use of a system controller or keyboard.

The optical AR device uses voice commands to accomplish data input and item selection.  While wearing the AR display, users can view all relevant data and information regarding a stored item, including its description, photograph, and stored location. Once an item is requested via voice command, the storage system automatically brings it to the access point for retrieval.

The item’s position on the shelf can then be identified by Hänel Pick-o-Light, a moveable LED unit inside the access point that shines a targeted beam of light precisely on the specific item awaiting retrieval.

This AR system allows users to focus their full attention on the picking process without the need to handle notes or other paperwork.  When used in conjunction with Pick-o-Light, the system drastically minimizes the risk of human picking errors.  Hänel storage units and AR glasses can be linked to various ERP systems through an integrated Simple Object Access Protocol (SOAP) interface, which allows programs on different operating systems to communicate.

“In the warehouse environment, Augmented Reality devices show clear advantages,” said Craig Sinclair, manager of systems integration.  “Efficiency gains made by keeping your hands free to do other tasks, especially in dangerous environments, and time savings by directing employees quickly to the next task are large steps forward.  Future applications that can livestream a task to improve accuracy and augmented vision capabilities that can quickly help new staff are right around the corner.”

Hänel will exhibit and provide product demonstrations of the new Augmented Reality system during ProMat 2019 at McCormick Place in Chicago, IL on April 8-11, 2019, at Booth #S2036.

About Hänel Storage Systems

Hänel Storage Systems is headquartered in Pittsburgh, PA, and specializes in the design and engineering of Rotomat® vertical storage carousels and Lean-Lift® Vertical Lift Module for a wide range of industries and applications.  Hänel provides sales, service and technical support to North America and South America through a network of factory-trained channel partners and service providers.

Introduced in 1957, the Rotomat® Vertical Carousel is based on the Ferris Wheel principal.  Inventory is stored in a series of carriers that rotate within the unit and are accessed at a single opening.  This vertical “goods to the user” concept improves productivity, lowers costs, increases security and saves valuable floor space.

Introduced in 1994, the Lean-Lift® Vertical Lift Module stores inventory on trays that are automatically measured for height each time they enter the unit. A vertical extractor automatically places the tray within the unit in a location that maximizes available storage space.  Trays can be equipped with dividers, totes, bins and specialized holders to store any type of inventory.

For more information about Hänel products, visit www.hanel.us.

Speedrack West Announces the Release of Rack Safety: How-to Inspect Your Pallet Rack

Speedrack West has published a comprehensive infographic entitled “Rack Safety: How-to Inspect Your Pallet Rack” to provide information on a basic understanding of pallet rack safety.

With this infographic, Speedrack West informs people on many aspects of pallet rack safety. To accurately educate people on pallet rack safety, the infographic covers information on beams, frames, anchors, permits, seismic calculations, and employee training.

Pallet rack shelving has specific safety requirements that should not be taken lightly. Each shelf should have a capacity label to indicate the maximum load per level, and beams should be connected to frames by at least 3 pins. Warehouse rack over 5’9” must have a permit for installation and usage, and the permit must include seismic calculations specific to the geographical area.

Training employees on how to correctly use pallet rack shelving is critical to maintaining a safe warehouse. Employee training should include forklift driving, loading and unloading pallet racks, signs of pallet rack damage, weight capacities, and the dangers of overloading.

“Pallet racking is an excellent way to increase the efficiency of any warehouse, but it is important that proper safety requirements are met,” said Speedrack West Vice President Chris Jones. “By taking the time to correctly install pallet rack and train employees on proper usage, you can safely and efficiently increase your warehouse storage space.”

Companies fined after worker falls from warehouse racking

Two companies, Ortec BV and Mechantech Limited, have been fined after a worker fell from a warehouse racking system, suffering serious head injuries.

Liverpool Magistrates’ Court heard how, on 1 February 2016, recommissioning work of a warehouse racking system was being carried out at premises on Stopgate Lane, Simonswood. While workiSSng on this project, one of the workers fell 10 metres from the top of the racking system onto the concrete floor below, sustaining significant head injuries.

An investigation by the Health and Safety Executive (HSE) found the main contractor Ortec BV had subcontracted the work to Mechantech Limited to undertake. There was no safe system of work in place as none of the workers had safety harnesses and there were no physical barriers to prevent anyone from falling. The investigation also found Mechantech Limited had failed in its duty to ensure the health and safety of its own employees as it had not undertaken any risk assessment for working at height (incorrectly assuming that main contractor Ortec BV had done so).

The Health and Safety Executive (HSE) is Britain’s national regulator for workplace health and safety. We prevent work-related death, injury and ill health through regulatory actions that range from influencing behaviours across whole industry sectors through to targeted interventions on individual businesses. These activities are supported by globally recognised scientific expertise. www.hse.gov.uk

Ortec BV of Houtsingel 5, Zoetermeer, the Netherlands pleaded guilty to breaching Section 2 (1) and Section 3 (1) of the Health and Safety at Work Act 1974 and has been ordered to pay fines of £300,000 and costs of £4,742.75.

Mechantech Limited of, Rossington, Doncaster pleaded guilty to breaching Section 2 (1) and Section 3 (1) of the Health and Safety at Work Act 1974 and have been ordered to pay fines of £36, 666 and costs of £4,742.75.

Speaking after the case, HSE inspector Jane Carroll said: “Those in control of work have a responsibility to develop safe working methods and to ensure that their workers have the necessary information, instruction and training in that safe way of working. “Had such a safe system of work been in place prior to the incident, the serious injuries sustained by the employee could have been prevented”.

 

Walmart Announces New High-Tech Grocery Distribution Center in California

Walmart Shafter

By Elizabeth Walker, Walmart Corporate Affairs

In the coming weeks, Walmart will be breaking ground on a new project, and the result will be, well, groundbreaking.

Shafter, Calif., will be the home of Walmart’s first high-tech distribution center for fresh and frozen groceries. What does that mean exactly?

A traditional distribution center, or DC, is the hub where products like eggs and strawberries are received. From there, associates load goods onto trucks and deliver them to your local Walmart store or Sam’s Club. DCs are a key part of Walmart’s supply chain. As Walmart transforms to better serve customers, the question is, what does the distribution center of the future look like?

Simply put, it looks more efficient, with forward-looking technology and engaging tech-focused jobs. Set to open fall 2020, this innovative DC in Shafter will use WITRON technology to process grocery perishables – produce, eggs, dairy, flowers and frozen goods. Here’s what else you need to know:

The new high-tech distribution center will move 40 percent more product than a traditional DC – and result in fewer crushed strawberries

“The high-tech DC in Shafter will allow us to move product to stores and clubs faster so that we can better serve customers,” says Tim Cooper, senior vice president of supply chain for Walmart.

How? Rather than manually stacking boxes and building pallets, the new DC will allow associates to use the new technology to do the (literal) heavy lifting. Cool story, but what if those machines put a watermelon on top of a case of tender, beautifully ripened strawberries?

Shayne Wahlmeier, one of the engineers on the project, described the plan to keep this from happening.

“Every product is measured and documented so that we know how to handle it,” he explained. “A computer algorithm shows all the cases ordered for a given store and determines how to palletize them to maximize the space on a pallet or trailer. It also takes into account density – what’s crushable, what’s not.”

Sort of like the game of Tetris, but with apples and ice cream.

This DC will result in savings that can then be passed on to customers

Because the technology is helping associates build a more flexible, dense pallet, more products will be able to fit onto a truck. This will reduce transportation costs, and those savings can be passed on to customers.

And remember those strawberries that aren’t getting crushed? Fewer damages mean a reduction in food waste. Customers can be more confident that a product is in stores when they come to fill up their carts.

The DC in Shafter will create hundreds of new jobs

And these are jobs people can get excited about. Many of the new positions will be technology-focused or STEM jobs.

“The order-filling position is an arduous one,” Tim explained. He went on to say that while the supply chain is the backbone of Walmart’s business, the jobs of the future might be less physically demanding.

From Online Grocery Pickup, powered by Alphabot, to an automated floor scrubber, Walmart is investing in technology to empower associates to do their jobs better and more efficiently. The high-tech Shafter distribution center is just one example of Walmart making big bets when it comes to the future of retail.

Damotech makes the 2018 Growth 500 list!

Canadian Business and Maclean’s has ranked Damotech No. 378 on the 30th annual Growth 500, the definitive ranking of Canada’s Fastest-Growing Companies.

Produced by Canada’s premier business and current affairs media brands, the Growth 500 ranks Canadian businesses on five-year revenue growth. Growth 500 winners are profiled in a special print issue of Canadian Business published with Maclean’s magazine and online at CanadianBusiness.com and Growth500.ca.

Damotech made the 2018 Growth 500 list with five-year revenue growth of 152%. The company ranked 41st in theMontreal region.

Founded in 1989, Damotech is the largest provider of rack repair solutions in North America. Dedicated to uncompromising quality in the name of safety, Damotech helps warehouse owners keep their working environment safe by inspecting, repairing and preventing damage to their pallet racking systems. The company manufactures custom repair products to address damage after it occurs. Damotech also performs rack conformity inspections and load capacity calculations through its engineering services arm, and offers the only truly dedicated rack inspection and management software in the industry.

“The companies on the 2018 Growth 500 are truly remarkable. Demonstrating foresight, innovation and smart management, their stories serve as a primer for how to build a successful entrepreneurial business today,” says Deborah Aarts, Growth 500 program manager. “As we celebrate 30 years of the Canada’s Fastest-Growing Companies program, it’s encouraging to see that entrepreneurship is healthier than ever in this country.”

“For Damotech, which operates in a traditional industry, being part of the Growth 500 list for 2018 is quite an accomplishment,” says Eric Naaman, Damotech’s CEO. “Substantive investments were made in the last 8 years to fuel that growth. We invested heavily in a new LEED accredited manufacturing facility in Boisbriand, making the production process as automated and efficient as possible. We also substantially grew our dealer network in Canada and the US further accelerating our progression in those markets. But in the end, our exceptional growth wouldn’t have been possible without the amazing dedication and talent of the Damotech team and our endless focus on becoming a customer centric company.

Find out more at www.damotech.com.

 

JLT Mobile Computers Significantly Expands its US Service Capabilities to Simplify Customers’ Repair and Maintenance Management

Växjö, Sweden, October 2nd, 2018–JLT Mobile Computers, a leading developer and manufacturer of reliable computers for demanding environments – and renowned for its high-level of support and flexibility in addressing customer challenges – is expanding its customer service and support capabilities in the US market. With the strengthened service offering, JLT is set up to better support its growing US customer base today and in future.

The new JLT service site near Atlanta, Georgia, offers repair and maintenance services for third-party products, including barcode scanners and label printers as well as rugged computers and tablets from most manufacturers, including Honeywell, Zebra, LXE and Intermec. Customers benefit from a single point of contact through JLT and can manage their entire fleet of Auto-ID equipment in the new JLT RepairEngine™ online maintenance management tool, resulting in decreased overall maintenance costs and more effective operations.

JLT RepairEngine significantly simplifies repair handling and device maintenance for JLT’s customers and partners.The easy-to-use web tool gives users the ability to not only start and track repairs 24/7, but also manage all of their rugged IT products and related hardware. Customers will get detailed analytics that provide key insights into the health and status of their hardware deployment and that enable them to spot and rectify trends promptly. Other benefits and features include: easier and time-saving RMA handling; smart-search functionality, using serial number, model etc.; tracking of ongoing repairs with status and location; and reports and dashboards of device status and repair history.

Since establishing its US subsidiary at the end of 2014, JLT’s US business has significantly outpaced the industry. The new scalable service offering will enable JLT to fuel and support further expansion in the Americas.

The new service center and the investment in such a comprehensive service infrastructure – including the deployment of the JLT RepairEngine – illustrate and sustain a core ethos of JLT: its desire to increase business value and maximize ROI for its customers by leveraging its broad range of experience and expertise in integrated technology solutions.

Contact JLT Mobile Computers today for more information about the expanded service offering (available for the North American market) or visit www.jltmobile.com to learn more about JLT, its products and solutions.